Well, what a week last week was!!!
I have to share what has happened with you because it highlights the importance of picking the right people for your business.
As you will shortly find out, this example is probably at the extreme end of the scale, but I am certain that after you hear about it you will think long and hard about the people you are considering as potential employees.
Ok, so here we go ---
I am working with a business who - due to tragic unforeseen circumstances beyond anyone's control - had to employ the services of a new manager.
The person who was chosen for the role was an old family friend of the owners, so you would think that the business was in good hands.
How wrong you are!!!
Within a month of taking over the role, "mysterious withdrawals" began to take place from the business bank account.
"So why were these withdrawals not immediately picked up?" I hear you say -
The reason for this was twofold -
1. The owners were dealing with the tragic events that led up to the loss of the old manager and
2. The new manager placed road blocks between the owners and these "mysterious withdrawals" to prevent them from becoming suspicious about what was going on.
Just so you can understand the amount of damage that was done, let me give you an overview of the consequences of this person's actions -
- Ten of thousands of dollars have vanished from the business.
- Hours of productivity time have been lost as a result of the initial investigation and subsequent police interviews.
- The business has had to front the executive management of it's biggest customer to explain what has gone on and why they should be allowed to continue providing this customer with their services.
- Staff's confidence in the business has hit an all time low because a number of them have not been paid due to "cashflow issues" (this is what the new manager was telling the staff).
- More resources are being lost because the business has now been forced to employ the services of a business consultant to help them re-establish the business using much stricter policies and procedures.
- The potential for many more lost hours exists due to time being taken up in what could potentially be a lengthy court case.
The moral to this story is very simple - PLEASE PLEASE PLEASE pick your staff very - VERY - carefully!!!
What may - on the face of things - be a perfect candidate for a role in your business may turn out to be something completely different after you "scratch the surface" just a little, so take the time to set up thorough processes for vetting potential employees to your business.
After this little episode, I cannot impress upon you enough how important this is to your business ----